About

Assumption College

Assumption College is a Catholic, year 7 to 12 co-educational,
day and boarding school in Kilmore, Victoria.

COMPLAINTS @ ASSUMPTION 

COMPLAINTS

Assumption College welcomes feedback from all members of the College community. We take all complaints or concerns seriously and are committed to handing issues that may be raised effectively and efficiently.

To manage this process, we have established a Complaints Handling Program in line with both the international complaints handling standard (ISO 10002:2014 Quality management – Customer satisfaction – Guidelines for complaints handling in organisations), and the Australian/New Zealand complaints handling standard (AS/NZS 10002:2014 Guidelines for complaint management in organisations).

See also: our Privacy Policy and Procedures for Resolving an Issue and Raising a Concern.

Making a Complaint

You can raise a complaint or concern with the College by any of the following means:

  1. sending an email to complaints@assumption.vic.edu.au
  2. writing a letter to the College addressed to the Complaints Manager
  3. telephoning the College and asking for your details to be sent to the Complaints Manager.

You can raise a complaint or concern anonymously, in accordance with Australian Privacy Principle 2. You do not need to provide any identifying information, but this may limit our ability to investigate or provide you with feedback.

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Support and Redress for Historical Safeguarding Complaints

A Message from the Marist Brothers:

The Marist Brothers Australia are committed to helping those who have suffered abuse inthe past, find healing in their lives today.

To that end, we encourage anyone who may have suffered past abuse by an Assumption College staff member to contact the Professional Standards Office of the Marist Brothers on +61 2 9218 4000 or at pso@marists.org.au for assistance from our skilled team.

Our commitment also extends to fully cooperating with authorities in the investigation of abuse, no matter where or when it may have occurred.

We strongly urge any person who has any evidence of criminal conduct to contact their local police and report it so that it can be appropriately investigated.

Reporting Historical Matters

If anyone wishes to bring a complaint of abuse against a past member ofstaff, they may do so in any of the following ways:

  1. If the complaint relates to abuse of a child or young person, contact the police or relevant authority in your state. This can also be an appropriate reporting channel for historical child on child abuse.
  2. For urgent matters where a child is at risk of harm, contact the Police emergency number - 000 (all States).
  3. Contact the office of the Professional Standards Resource Group in your State or Territory:
New South Wales/ACT 1300 369 977
Northern Territory 0418736890
Queensland 1800 337 928
South Australia 1800 139 020
Tasmania 1800 356 613
Victoria 1800 816 030
Western Australia 1800 072 390

   4.   Contact the Principal of Assumption College

   5.   Contact the Marist Brothers’ Professional Standards Office on +61 2 9218 4000.

CONFIDENTIALITY

Confidentiality applies with respect to both information relating to the person making the complaint, and, if relevant to a person against whom a complaint is made. The College is committed to maintaining the confidentiality of information throughout the complaints process.

Personally identifiable information about a complainant will only be made available for the purpose of addressing the complaint and (unless the complainant consents) will be actively protected from disclosure.